FAQ

We can have our items delivered Australia Wide to physical addresses where someone can sign for the items. Unfortunately, we are not able to ship to a PO Box or similar unmanned address.

We do deliver to floors above ground level, however there may be additional charges incurred. If you are looking for a quote for delivery, please give us a call prior to placing your order. Alternatively, we will call you before processing the order to confirm any additional delivery costs.

We deliver between Monday to Friday during business hours. Metro deliveries can take 3 to 5 business days, however, depending on location, there may be a shorter turnaround. Regional locations may take up to 4 to 8 business days, however, remote areas may take longer. These times are estimates only, please contact us if you have delivery time concerns or need the items in a smaller time frame.

We have several warehouses and stock levels can change quickly. On some occasions your items may be on backorder if your local warehouse is out of stock. These backorder items will be delivered to you at a later date, or in some instances we can offer alternative items. We will contact you before we process your order to advise of any out of stock items. If you require an item urgently, please call us first on 03 9338 1288 and we will check if the item is in stock.

We use fully insured carriers as occasionally items are lost or damaged in transit, in case of loss or damage, a replacement will be provided to you. Please notify us in writing of any issues and provide evidence of any damage including images, to sales@cbfofficefurniture.com.au within three days of receiving the item. Please inspect all items for damage before signing for delivery and refuse delivery of any damaged items.

Faulty items will be replaced at no cost to you. Please notify us in writing of any issues and provide photo evidence of any fault to sales@cbfofficefurniture.com.au within three days of receiving your item.

If you change your mind, or order the wrong product in error, you will be charged a 15% restocking fee and return freight. Items must be in their original packaging in order for us to be able to accept them as a return. Please advise us within three business days of receiving your order. When you are placing your order through the website, please check and make sure you have selected the correct product, options, size, colour, etc. If you are matching existing furniture, we can send out a colour sample card first to make colour matching easier.

All products are delivered flat packed. An assembly and installation service is available in most areas, please contact us on 03 9338 1288 or email sales@cbfofficefurniture.com.au to discuss options.

We do allow pickups from our location in Keilor Park, Melbourne. Pick up may also be available from locations in other states, please call us to discuss.
Any items to be picked up, will need to be paid for before arrival as our warehouse does not have facilities to take payments. Pickups from Keilor Park are available between Monday – Friday between 9 am and 5 pm.