FAQ

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Frequently Asked Questions

How much does delivery cost?

Where do you deliver?

Can you deliver upstairs?

When will I receive my order?

Are items in stock?

What happens if my order is lost or damaged in transit?

What happens if my item is faulty?

What if I have ordered the wrong item or changed my mind?

Are products assembled?

Can I pick up my items?

How much does delivery cost?

Currently, our cart calculates shipping for Melbourne customers only. To calculate costs, add your items to the cart and then use the shipping calculator. Melbourne Metro area is currently a flat rate delivery fee of $85 for ground floor delivery. Please contact us if you are outside of Melbourne Metro area or above Ground Floor. If you are looking to pick up your items or organise for a company to pick the items up on your behalf, please select Local Pickup through the shopping cart and let us know who will be picking the items up for you. We can also provide a list of the dimensions and weights of the items if you need them. Simply give us a call on 03 9338 1288.

Big and bulky items, large orders, delivery to upper levels or other unforeseen factors may incur additional freight charges as they are outside of our standard delivery criteria. We will contact you before processing your order to confirm this charge. Please call us on 03 9338 1288 prior to placing your order if you have any concerns or if you would like a quote prior to ordering.

Where do you deliver?

We can have our items delivered Australia Wide to physical addresses where someone can sign for the items. Unfortunately, we are not able to ship to a PO Box or similar unmanned address.

Can you deliver upstairs?

We do deliver to floors above ground level, however there may be additional charges incurred. If you are looking for a quote for delivery, please give us a call prior to placing your order. Alternatively, we will call you before processing the order to confirm any additional delivery costs.

When will I receive my order?

We deliver between Monday to Friday during business hours. Metro deliveries can take 3 to 5 business days, however, depending on location, there may be a shorter turnaround. Regional locations may take up to 4 to 8 business days, however, remote areas may take longer. These times are estimates only, please contact us if you have delivery time concerns or need the items in a smaller time frame.

Are items in stock?

We have several warehouses and stock levels can change quickly. On some occasions your items may be on backorder if your local warehouse is out of stock. These backorder items will be delivered to you at a later date, or in some instances we can offer alternative items. We will contact you before we process your order to advise of any out of stock items. If you require an item urgently, please call us first on 03 9338 1288 and we will check if the item is in stock.

What happens if my order is lost or damaged in transit?

We use fully insured carriers as occasionally items are lost or damaged in transit, in case of loss or damage, a replacement will be provided to you. Please notify us in writing of any issues and provide evidence of any damage including images, to sales@cbfofficefurniture.com.au within three days of receiving the item. Please inspect all items for damage before signing for delivery and refuse delivery of any damaged items.

What happens if my item is faulty?

Faulty items will be replaced at no cost to you. Please notify us in writing of any issues and provide photo evidence of any fault to sales@cbfofficefurniture.com.au within three days of receiving your item.

What if I have ordered the wrong item or changed my mind?

If you change your mind, or order the wrong product in error, you will be charged a 15% restocking fee and return freight. Items must be in their original packaging in order for us to be able to accept them as a return. Please advise us within three business days of receiving your order. When you are placing your order through the website, please check and make sure you have selected the correct product, options, size, colour, etc. If you are matching existing furniture, we can send out a colour sample card first to make colour matching easier.

Are products assembled?

All products are delivered flat packed. An assembly and installation service is available in most areas, please contact us on 03 9338 1288 or email sales@cbfofficefurniture.com.au to discuss options.

Can I pick up my items?

We do allow pickups from our location in Keilor Park, Melbourne. Pick up may also be available from locations in other states, please call us to discuss.
Any items to be picked up, will need to be paid for before arrival as our warehouse does not have facilities to take payments. Pickups from Keilor Park are available between Monday – Friday between 9 am and 5 pm.